Eligibility for Returns

  1. Damaged or Defective Items
    If the product arrives damaged or defective, you are eligible for a replacement or refund. Please notify us within 7 days of receiving the product with clear photos of the issue and the packaging.
  2. Not Eligible for Returns
    • Custom-made or personalized items.
    • Minor variations in color, texture, or grain of the wood, as these are natural and part of the handmade process.
    • Damage caused after delivery due to mishandling or improper care.
  3. Conditions for Return
    To be eligible for a return, the item must be:
    • Unused and in its original condition.
    • Returned in the original packaging.

Process for Returns

  1. Contact us at tapasve.bharat@gmail.com within 7 days of delivery.
  2. Provide your order details and photos of the product to initiate the process.
  3. Once approved, we will pick it up from you .

Refunds

  1. Once we receive and inspect the returned item, we will notify you of the refund approval.
  2. If approved, the refund will be processed and credited to your original payment method within 7-10 business days.

Note: Original shipping costs are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at tapasve.bharat@gmail.com with proof of the issue.

Cancellations

Orders can be canceled within 24 hours of purchase. After this window, cancellations are not allowed as the crafting process may have begun.

Contact Information

For any queries, please contact us at:
Phone: +917906070172
Email: tapasve.bharat@gmail.com
Address: Vidhya Vihar, Dehradun , Uttarakhand